CertsNext provides high-quality products designed to build genuine understanding of the exams our customers face. We strongly recommend trying the free demo of any product before you buy, so you always know exactly what you're purchasing. To further build buyer confidence, we back every purchase with a money-back guarantee — if you prepare with our material and don't pass, we refund your full payment, no questions asked.
This guarantee exists to ensure our products don't contain flaws and that we deliver what's promised — it isn't intended to cover a candidate simply not attempting the exam. To protect this guarantee for our loyal, genuine customers and prevent fraudulent claims, we've laid out our policy clearly below.
We strictly check the conditions below before approving any refund request.
Payment Refund Procedure
Our refund process is simple — we'll need the following from you:
A scanned copy of your enrollment slip for the certification exam, showing your registration date.
A scanned copy of your Result / Score Report.
The order number of the product you purchased from us.
Your name and payment method used at checkout.
Email everything to refund@certsnext.com.
Once verified, we'll either refund your payment or, if you prefer, help you exchange it for a different product that may better prepare you. Refunds are processed within 7 business days.
Refund Conditions
Please read these conditions carefully before submitting a claim.
- We refund only if your result is below 50%. If a candidate fails with 10%, 20%, or 30%, we don't refund — if the questions came from our dumps and weren't answered correctly, the failure isn't attributable to our product.
- You must have prepared with our material for at least 2 weeks (minimum 7 days) before your exam, to ensure the content was genuinely studied.
- You prepared using our most current, up-to-date exam dumps at the time of your attempt.
- You may request a refund or replacement if you purchased the wrong product by mistake, before downloading it.
- Refund claims must be submitted within 7 days of your exam attempt.
- The name on your result report must match the name on your CertsNext account — we don't allow sharing a purchased product with anyone who hasn't paid.
Precautions
- Refund requests are only accepted within 90 days of your original purchase date.
- There is no refund on the actual exam registration fee — only on your CertsNext purchase, once your claim is approved.
- This guarantee doesn't apply to "non-proctored" exams (exams taken online without a proctor).
- Our guarantee doesn't currently apply to Adobe, Avaya, CISSP, PMI, HPE, HRCI, Riverbed, Fortinet, SAP, Salesforce, or SSCP exams.
- Refunds don't apply to retired exams, where a customer used a current product to attempt an exam that has already been retired by the vendor.
- Refund claims are not available for discounted or promotional purchases — only full-price products qualify.
Note: the refund guarantee is an additional benefit we offer for customer satisfaction — it is not a contractual part of your purchase, and CertsNext reserves the right to decline a refund application that doesn't meet the conditions above.