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ISO-9001-Lead-Auditor Free Demo Questions
A sample from the full question set for this exam.
QUESTION 1 OF 5
DRAG DROP
DRAG DROP
Below are four of the seven principles on which ISO 9000 series are based. Match a potential benefit
to each of the quality management principles (QMP).
Correct Answer: A
According to the ISO 90002015 document , the seven quality management principles are
Customer focus
Leadership
Engagement of people
Process approach
Improvement
Evidence - based decision making
Relationship management
For each principle, the document provides a statement, a rationale, key benefits, and actions you can
take to apply the principle in your organization.
Based on the document, here is a possible way to match a potential benefit to each of the four
quality management principles you mentioned
Table
Quality management principle Potential benefit
Customer focus Increased revenue and market share
Engagement of people Enhanced trust and collaboration throughout the organization
Improvement Enhanced drive for innovation
Evidence - based decision making Increased ability to demonstrate effectiveness of past actions
Customer focus
Leadership
Engagement of people
Process approach
Improvement
Evidence - based decision making
Relationship management
For each principle, the document provides a statement, a rationale, key benefits, and actions you can
take to apply the principle in your organization.
Based on the document, here is a possible way to match a potential benefit to each of the four
quality management principles you mentioned
Table
Quality management principle Potential benefit
Customer focus Increased revenue and market share
Engagement of people Enhanced trust and collaboration throughout the organization
Improvement Enhanced drive for innovation
Evidence - based decision making Increased ability to demonstrate effectiveness of past actions
QUESTION 2 OF 5
DRAG DROP
DRAG DROP
Match the process descriptions below to the process names
Correct Answer: A
QUESTION 3 OF 5
DRAG DROP
DRAG DROP
Select the word that best completes the sentence
Correct Answer: A
According to the ISO - Management system standards page, the key benefits of an effective
management system include improved operational effectiveness and efficiency, improved risk
management and protection of people and the environment, and enhanced drive for innovation.
The Integrated Use of Management System Standards (IUMSS) handbook also states that the
purpose and objectives of management system standards are to help organizations improve their
performance by specifying repeatable steps that organizations consciously implement to achieve
their goals and objectives.
Therefore, the complete sentence is
“The purpose of a management system standard is to improve the performance of an organisation.”
management system include improved operational effectiveness and efficiency, improved risk
management and protection of people and the environment, and enhanced drive for innovation.
The Integrated Use of Management System Standards (IUMSS) handbook also states that the
purpose and objectives of management system standards are to help organizations improve their
performance by specifying repeatable steps that organizations consciously implement to achieve
their goals and objectives.
Therefore, the complete sentence is
“The purpose of a management system standard is to improve the performance of an organisation.”
QUESTION 4 OF 5
Select the term that best describes the purpose of retaining documented information in a quality management system to ISO 9001.
Correct Answer: B
According to ISO 90012015, clause 4.4, an organization shall maintain documented information to
the extent necessary to support the operation of processes and retain documented information to
the extent necessary to have confidence that the processes are under control. The purpose of
retaining documented information is to provide evidence of conformity to the standard,
communicate information in the organization, maintain organizational knowledge, trace back
changes or measurement used, and keep reference for improvement 1 .
the extent necessary to support the operation of processes and retain documented information to
the extent necessary to have confidence that the processes are under control. The purpose of
retaining documented information is to provide evidence of conformity to the standard,
communicate information in the organization, maintain organizational knowledge, trace back
changes or measurement used, and keep reference for improvement 1 .
QUESTION 5 OF 5
Which two of the following are the key expected results of a quality management system that conforms to the requirements of ISO 90012015?
Correct Answer: C,F
According to the ISO 90012015 document, the key expected results of a quality management system
that conforms to the requirements of ISO 90012015 are
• the ability to consistently provide products and services that meet customer and applicable
statutory and regulatory requirements;
• the enhancement of customer satisfaction.
These results are derived from the quality management principles of customer focus and process
approach, which are the basis of the ISO 9000 family of standards1. Customer focus means
understanding and meeting customer needs and expectations, as well as exceeding them when
possible1. Process approach means managing activities as interrelated processes that function as a
coherent system, which leads to consistent and predictable results1.
Therefore, the correct answer is C and F.
that conforms to the requirements of ISO 90012015 are
• the ability to consistently provide products and services that meet customer and applicable
statutory and regulatory requirements;
• the enhancement of customer satisfaction.
These results are derived from the quality management principles of customer focus and process
approach, which are the basis of the ISO 9000 family of standards1. Customer focus means
understanding and meeting customer needs and expectations, as well as exceeding them when
possible1. Process approach means managing activities as interrelated processes that function as a
coherent system, which leads to consistent and predictable results1.
Therefore, the correct answer is C and F.
Question 1 of 5